At Sereni-Q, we strive to provide high-quality online beauty consultations and tutorials tailored to your needs. Due to the nature of our services, which require time and preparation from licensed beauty professionals, all services are non-refundable. Below are our specific terms regarding refunds and adjustments:

1. Non-Refundable Services: All virtual consultations, tutorials, and coaching services are non-refundable once booked and confirmed. The time and resources dedicated to preparing and personalizing each session cannot be reimbursed.
2. Rescheduling Policy: We understand that plans can change. Should you need to reschedule, please provide at least 24 hours’ notice. Appointments rescheduled with appropriate notice may be transferred without charge. Last-minute rescheduling may incur a nominal fee.
3. Commitment to Client Satisfaction: While we do not provide refunds, we are committed to ensuring you have a rewarding experience. If you encounter any issues during your session, please let us know immediately. Our team will work with you to address concerns and ensure you receive value within the original session scope.